Frequently Asked Questions
Collapsible content
How do I determine the right size for my furkid?
Each product page includes a detailed size chart to help you choose the perfect fit. We recommend measuring your pet’s neck, chest, and length and comparing it with our chart. If you need further assistance, feel free to contact our customer support team.
Do you offer customisation or personalisation on your products?
We understand the need for customization and currently offer support for pet strollers. We are continuously exploring new options and hope to expand our customization services in the future.
How do I care for my pet’s clothing and accessories?
Most apparel items can be hand-washed or machine-washed on a gentle cycle.
Do you ship internationally?
Yes, we offer worldwide shipping! Shipping costs and delivery times vary by location. You may contact our friendly customer support team for more details.
What is your return policy?
We accept returns and exchanges on unworn, unused items within 7 days of delivery. Please make sure all original tags are attached and the packaging is intact, as we can only process returns in their original condition. However, personalized items are non-refundable.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via SMS or email so you can monitor its journey.
How can I contact customer support?
Our team is here to help! You can reach us via email at jellybears.sg@gmail.com or through our Contact Us page. We strive to respond within 24 hours.
For any additional questions, feel free to reach out to us. We’re always happy to assist you and your stylish pet!